FAQ

Frequently Asked Questions (FAQ)

What products does Fyrasol sell?

Fyrasol specializes in automotive care and maintenance products, including coating machines, cleaning brushes, and practical car care tools designed to help keep your vehicle clean, protected, and looking its best.

Do you ship within the United States?

Yes. We currently ship orders throughout the United States.

How long does shipping take?

Estimated delivery times are:

Processing Time: 2–5 business days
Standard Shipping: 7–15 business days
Expedited Shipping: 4–7 business days

Total delivery time equals processing time plus shipping time.

How much does shipping cost?

Standard Shipping: $10 for orders under $59
Expedited Shipping: $26 for all orders

Shipping fees are automatically calculated at checkout.

How can I track my order?

Once your order has shipped, you will receive a confirmation email containing tracking information and a tracking link. Tracking updates may take a few days to appear after shipment.

What payment methods do you accept?

We accept major credit and debit cards through secure payment processing systems. Your payment information is encrypted and handled securely during checkout.

Why was my payment declined?

Payments may be declined for several reasons, including:

Incorrect billing information
Expired card
Insufficient funds
Transaction limits set by your bank
Restrictions on online or international purchases

If your payment is declined, please contact your card issuer for assistance.

Can I cancel my order?

Yes. Orders may be canceled before they have been shipped. Once an order has been dispatched, it can no longer be canceled.

To request a cancellation, please contact us as soon as possible.

What is your return policy?

We accept return requests within 30 days of delivery.

To qualify for a return, items must:

Be unused
Be in their original condition
Include original packaging
Be accompanied by proof of purchase

Who pays for return shipping?

Customers are responsible for return shipping costs unless otherwise required by law or agreed upon by our customer service team.

No restocking fees are charged.

How long does it take to receive a refund?

After we receive and inspect your returned item, approved refunds are typically processed within 2–7 business days and issued to the original payment method.

Do your product prices include taxes?

Yes. Applicable taxes are included in the displayed product prices, and no additional tax is required upon delivery.

What should I do if my order arrives damaged?

If your order arrives damaged or defective, please contact us within 48 hours of delivery and include photos of the issue. Our team will review the case and work toward an appropriate solution.