Refund policy

At Fyrasol, we want you to shop with confidence. If you are not completely satisfied with your purchase, please review our refund and return policy below.

Order Cancellation

Orders may be canceled before they have been shipped.

  • If your order is canceled before shipment, you will receive a full refund.

  • Once an order has been shipped, it can no longer be canceled.

If you wish to cancel your order, please contact us as soon as possible.

Returns

We accept return requests within 30 days of the delivery date.

To be eligible for a return, the item must:

  • Be unused and in its original condition.

  • Be returned in its original packaging.

  • Be accompanied by proof of purchase or your order confirmation.

Please do not return products directly to the manufacturer.

Before returning an item, please contact our customer support team to obtain return instructions.

Return Shipping

Unless otherwise required by applicable law or agreed upon by our customer support team:

  • Customers are responsible for return shipping costs.

  • No restocking fees will be charged.

  • Original shipping charges are non-refundable unless the return is the result of our error or the product is defective.

Refunds

Once we receive and inspect your returned item, we will notify you by email regarding the status of your refund.

If your return is approved, your refund will be issued to your original payment method within 2–7 business days.

Please note that the time required for the refund to appear in your account may vary depending on your bank or payment provider.

Delayed or Missing Refunds

If you have not yet received your refund, please complete the following steps before contacting us:

  1. Check your bank account.

  2. Contact your credit card provider, as refunds may take additional time to be posted.

  3. Contact your bank, as processing times may vary.

If you have completed the above steps and still have not received your refund, please contact our customer support team.

Non-Returnable Items

The following items are generally not eligible for return unless they arrive damaged, defective, or incorrect:

  • Products that have been used or damaged by the customer.

  • Products returned without original packaging or proof of purchase.

  • Items marked as final sale or non-returnable where permitted by applicable law.

Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery.

Please include:

  • Your order number.

  • A description of the issue.

  • Clear photos showing the damaged or incorrect product.

We will review your request and work to provide an appropriate resolution as quickly as possible.

Contact Us

If you have any questions regarding this Refund Policy or need assistance with a return, please contact us:

Email: fyrasol@hotmail.com

Phone: +1 626-216-4077

Business Hours: Monday to Friday, 9:00 AM – 6:00 PM (Business Days)

Company Name: Swinburn Limited

Registered Number: 12872571

Registered Address: Unit 904 Ground Floor Capital House, 61 Amhurst Road, 61 Amhurst Road, London, England, E8 1LL (This is not a return address.)